Frequently Asked Questions

All you need is your PC, laptop or hand held device and the free Reader software. We offer eBooks in three different formats: PDF download, EPUB download and Online Reader.  Our Online Reader requires no software other than an internet browser.

In most cases, yes. This does depend on which operating system your hand held device is running however, as different eBook formats are compatible with different operating systems.

eBooks have DRM security settings that may prevent (or limit) printing and copying of some ebooks. These are set by the Publisher and vary from ebook to ebook, and even from format to format for the same ebook.

Yes, once you have purchased the ebook it is yours. The title is stored on your eBooks.com account and you can access it at any time by logging in with your username and password. Most formats allow you to download the title as many times as you like however, we do put a limit on the downloads to prevent abuse of the system. If you need to download your ebook again and you are receiving an error message indicating that you have used all of your licenses, please contact our support team who will be happy to reset this license for you.

Our troubleshooter page is interactive therefore, it will provide you with information that is customized to your specific problem and Reader format. If you are not able to find a solution to your problem in the Help Centre, please contact our support team who will be happy to assist you and, will always try to respond to your request within 24 hours.

• In most cases, ebooks are cheaper than paper books.
• Instantly available worldwide - just download the ebook instead of waiting for "snail mail" or local release.
• Full Text Search available - Search our entire database of ebooks for a specific phrase or keyword.
• Convenient - imagine loading several novels and a few magazines onto a portable reading device before you go on holiday.
• Quick to download - the average novel takes only 2-4 minutes.
• You can build a whole library of digital books.
• Users can do research and create or organize content.
• ebook reading software is free and easy to download from the internet.

For the following territories, ebooks are priced in local currency.

• USA
• United Kingdom
• Canada
• Euro Zone
• Australia

For all other territories ebooks are priced in US dollars.

Refunds will be given at the discretion of the Company Management and within 30 days. For more information see our refund policy.

Yes. You just need to sync with your bookshelf and download the ebook the first time. Once the ebook is downloaded onto your device, you can read them offline anytime anywhere!